From Founder to People: Pune Power Solutions Business

Background

Founded in 2008, this physical product service company had built a loyal B2B client base across industries—from healthcare to technology firms. With revenues between ₹1Cr and ₹5Cr, it was respected for clean execution, timeliness, and fair pricing. But behind the professional image was a reality: the founder was the bottleneck, and the business was running on reputation, not systems.

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Problem

• Founder-led decision-making, with little delegation.
• Weak SOPs—most workflows undocumented.
• Minimal digital adoption—Excel + WhatsApp, no CRM.
• No customer retention strategy or mapped journey.
• No ROI tracking for marketing campaigns.
• Zero competitor awareness—no benchmarking, no defined USP.

Classic Level 1: Founder-Driven. Clean delivery on the outside, chaos on the inside.

Solution (90-Day Growth Engagement)

1. Stage-Specific Audit → Diagnosed founder dependency, lack of systems, and weak digital presence.
2. Business Growth Report (BGR) → Brutal clarity on risks and missed opportunities.
3. 90-Day Growth Plan → Roadmap to shift from Founder-Driven to People-Driven.
4. Implementation Support →
   • Documented core SOPs and workflows.
   • Introduced a basic CRM for lead and customer management.
   • Delegated ownership to mid-level team members (ops + marketing).
   • Set up ROI dashboards for digital channels.

Designed brand storytelling frameworks to differentiate in a crowded market.

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Outcome

• Core SOPs documented—reduced dependency on founder memory.
• CRM was introduced—improved tracking of leads and customer journey.
• Delegation initiated—mid-level hires empowered with KPIs.
• Marketing ROI dashboards created → visibility into which campaigns worked.

Positioning strategy clarified—the brand shifted from “generic mid-range” to “clean, disciplined power partner.”

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Key Takeaway

Reputation without systems is just borrowed time.
For a B2B business, scaling means moving from Founder-Driven to People-Driven, with CRM, SOPs, and accountability.

Clean execution must be backed by clean systems.