Background
A Pune-based automobile parts MSME with 60+ employees had been in business for over a decade. Despite steady orders, growth had plateaued. The founder was personally involved in every department—from sales to dispatch. The business had no documented SOPs, no accountability structure, and zero review rhythm.
Problem
- The founder was firefighting daily, spending 10–12 hours managing operations.
- Teams lacked clarity—everyone reported to the founder for even small decisions.
- Order execution was inconsistent, causing delays and client dissatisfaction.
- Growth was stagnant because the founder had become the biggest bottleneck.
Classic Level 1: Founder-Driven. The business was surviving, not scaling.
Solution (90-Day Growth Engagement)
- Stage-Specific Audit → Identified key gaps in roles, delegation, and process discipline.
- Business Growth Report (BGR) → Delivered a scorecard and risk analysis.
- 90-Day Growth Plan → Designed a roadmap to transition from Founder-Driven to People-Driven.
- Implementation Support →
- Created department-wise SOPs.
- Defined KPIs for each role.
- Introduced weekly performance review meetings (led by managers, not the founder).
Handed over forms, templates, and process documents to SPOC for adoption.
Outcome
- 70% reduction in founder’s direct involvement in operations.
- 40% faster order execution, reducing delays and improving client trust.
- Department managers started owning decisions; the founder regained time for strategy and new business opportunities.
Key Takeaway
When your business is Founder-Driven, YOU are the biggest bottleneck.
The first step to scale is to move from Founder-Driven → People-Driven by building role clarity, accountability, and a simple review rhythm.
You can’t scale chaos. You can only scale structure.
